Our “special” services are on demand, as requested, projects, which are outside of regular support included with our monthly subscriptions.
Every agency is unique, so we are often asked to modify and make changes to our software. We review each request to see if it is unique to one client or universally beneficial, then determine if it should be customized for just one client, or added to the next release for everyone. If it is unique, we will propose a reasonable fee.
SPECIAL SERVICES
- As-Needed / Upon Request
- Special, extraordinary, non-standard & unique services.
- Support services for systems outside of our software.
- Fixing repetitive user errors, training new personnel, etc.
- Customization / Modification
- Changes to our software or integrations to other systems.
- We prefer to gather “wish-list” items over time and then release them in the next version for all users.
- A standard system is easier to support, but we can accommodate your special, unique requests!
- Reporting / Statements
- Customized reports & statements to fit your requirements.
- External G/L and system reports may also be customized.
- Customized reports & statements to fit your requirements.
- External G/L and system reports may also be customized.
Agency // Support 