Running MTA/ABLE means operating your agency on the best and most efficient, cost-effective, easy-to-use, business platform, tailored to your agency, and delivered as a monthly subscription.

But once Initialization of MTA/ABLE is completed and the platform launched, you don’t just get software — you get a full suite of world-class business support services — INCLUDED in your monthly service/software licensing and subscription fee!

INCLUDED SERVICES

• Application Support
  • Total, complete, ongoing & on-demand.
  • Whatever you need to keep systems running smoothly.
  • Phone, Remote/Onsite resolution of user errors, issues, problems, etc.
• Break-Fix Support
  • Correct errors, fix problems, re-writes & adjustments.
  • We fix anything that goes wrong with our software!
  • Luckily, our software is so reliable, there’s not much to fix…
• Update Support
  • Enhancements, New Features & Maintenance Releases.
  • Incremental “releases” as they come out during the year.
  • Small fixes, code updates, functional improvements, etc.
• Training Support
  • Refresher training, review new/unused features, etc.
  • Review new functionality in updates & maintenance releases.
  • Training on previously unused functionality as requirements change.
  • Hands-on, walk-through, day-in-the-life sessions for new personnel.
• Consulting Support
  • Business optimization, management, operations & agency-specific.
  • When asked, we are happy to advise on agency strategy (confidentially, of course!)
• Version Support
  • All new/major releases & versions of AgencyMGR.
  • You get each new module & new, full version, when released.
  • All new functionality, new modules & new platforms.
• REAL-IT CHECK
  • Annual review session of how our solutions are serving your needs.
  • Document changes needed & what we can do better in the year ahead.